Case Study

How India’s Largest Chemical & Fiber Manufacturing Enterprise Met its Training Targets During the Pandemic

How India’s Largest Chemical & Fiber Manufacturing Enterprise Met its Training Targets During the Pandemic

12 universal eLearning programs that were modified (around 5% of modifications to the existing programs) for meeting safety training targets across the enterprise

Business Case

One of India’s most respected chemicals & fiber business houses was facing a pandemic induced challenge. With a large workforce to manage, they were faced with a typical conundrum because of the pandemic induced compulsions. With restrictions of people gatherings and safe distancing, work persons couldn’t be called over for training sessions – especially safety trainings. This jeopardized work safety in a huge manner and even threatened stoppage of work.

The team was challenged to ensure trainings happened regularly so as to maintain the high safety performance necessary for adherence to global standards.

Their immediate solution that they could think of was to upload their PPTs and provide links to existing safety videos, on their LMS / server. However, considering the gravity of the training and the consequences it could lead to, these trainings were largely ineffective.

Such a step limited the effectiveness of the training. To add to the woes, assessments were also limited. This couldn’t give the safety team the assurance it needed to certify their work persons to carry out work activities safely.

A Solution Alternative

The chemicals and fibers business was spread across many states all across India. A few of the manufacturing units were also overseas. However, their immediate issue was to address the training challenges that they were facing in their prevalent unit, which also happened to be the biggest of their facilities. It was governed by a strong safety team with the Corporate HSE Head directly overseeing operations.

They also happened to be in an industry that was laced with hazards and threats throughout all operations.

ASK-EHS had already worked with this business unit previously. ASK-EHS had created many animated movies on different subjects that would act as ‘aids’ in their (in-person) safety trainings. They approached ASK-EHS with the intention of knowing whether these movies could be used effectively through online media. The idea was to reach out to each and every person who were working remotely. The customer thought that showing the movies would act as good training material. However, there were infrastructure challenges that they were unable to overcome. Simply put, our client had Cloud servers where the movies could be hosted and delivered. However, there was no support framework that would allow them to work efficiently through their dedicated cloud. For e.g. how would they know if the movies had been seen by the designated person or not? What about reports? And accurate assessments?

Meeting Expectations and Going Beyond

ASK-EHS immediately realized the issue and started preparing for it in right earnest. Knowing the audience and the purpose of the training was very important. The first step was to get consensus for the existing eLearning programs that were being promoted. ASK-EHS sensitized the safety team to review all the (12) existing eLearning programs that it had made. Upon review, the safety team realized that these programs covered a huge percentage of their training targets (almost 95%). Since their requirement was immediate, they asked us for small modifications which would help deliver the programs quickly.

ASK-EHS went a step further for doing these modifications. Instead of just making the small changes suggested by our client, we went ahead and incorporated the already developed safety movies that we had made for them. This gave an added fillip to their overall training program.

Without stopping here, we invited them to share credentials of their existing Learning Management System (LMS). This allowed us to understand the SCORM compatibility. We devised the programs in a manner that were compatible to be uploaded on their LMS. After a successful UAT, the programs were successfully loaded on their LMS, thus, providing them with complete controls of the eLearning programs.

Success in the Times of the Pandemic

With the new found tool, they were now able to deliver graphically compelling and relevant training content to their audiences. The plant where the eLearning was deployed went to meet all their training targets, despite the social distancing norms.

Here is a list of benefits that they have started to enjoy through the solution;

  • 12 compelling, industry specific and highly impactful eLearning programs were run on customer’s LMS – assigning training programs, imparting them accurately and getting relevant information
  • Courses prepared in line with their training requirements
  • Already developed safety animated movies incorporated seamlessly in their training programs
  • Customer has complete administrative control over the training programs
  • Customer is now able to gauge the impact of their training through accurate assessments
  • Training audiences are able to take training courses on their computers and their mobiles
  • Their own administrator is able to generate click-ready reports

The initiative became such a success that the customer has rolled out in all of their other plants as well. These programs now have administrators at each plant level with controls to generate essential reports. The central team is also able to view training progress through graphic dashboards and statistical representation. The team is also able to view training trends that allow them to modify their training programs accordingly